Participant recruitment
Screener development, feasibility planning, panel sourcing, scheduling, retention, and coordination across project teams, clients, and participants.
Research Operations · Project Management
Making research run smoothly.
Kelly Palmer is a New Hampshire-based research operations and project management professional specializing in UX research recruitment, moderated study logistics, panel partnerships, participant operations, and cross-functional coordination.
70+moderated projects completed in a review period
700+completed interviews overseen through User Interviews
2,250+participants paid accurately and on time
7–11concurrent projects managed on average
Expertise
End-to-end operations for complex research.
From the first screener draft to the final incentive payment, Kelly builds the structure, communication, and follow-through that help research teams deliver high-quality studies.
Moderated study logistics
Project timelines, kickoff coordination, platform setup, stakeholder updates, and day-to-day logistics for studies ranging from small interviews to large research programs.
Panel & vendor partnerships
Vetting and maintaining panel partner relationships while balancing timeline, cost, feasibility, quality, and participant fit.
Training & team support
Hiring, onboarding, and training independent contractors and new team members, including international moderator support.
Quality & compliance
Participant documentation, incentive payments, invoice tracking, data-quality attention, and reliable records for fast-moving projects.
Process improvement
Standardized workflows, single sources of truth, clear documentation, and practical improvements that help research operations scale.
Experience
Research coordination across UX, academia, and field studies.
Kelly brings a decade of hands-on experience coordinating study logistics, recruiting participants, managing people, and maintaining quality across research environments.
2020 — Present Current role
Project Manager, Research Operations
MeasuringU · UX research and usability consulting
Manages moderated research recruitment and operations for UX research programs, supporting clients, researchers, panel partners, moderators, contractors, and participants.
- Completed 70+ moderated projects while managing 7–11 projects concurrently.
- Programmed, launched, and completed 60 projects through User Interviews, overseeing 700+ completed interviews.
- Hired, onboarded, and managed 5 independent international contractors.
- Paid 2,250+ participants on time and managed required project documentation and invoices.
2017 — 2020
Project Coordinator, SEEDs Project
Nebraska Center for Research on Children, Youth, Families & Schools · University of Nebraska–Lincoln
Served as project manager for a federally funded research grant evaluating a transitional housing facility for women with histories of domestic violence and substance use disorders.
- Created data collection protocols and trained, mentored, supervised, and managed project staff.
- Coordinated 150+ data collection appointments while maintaining high participant retention.
- Managed project administration, budgeting, records, and essential documentation.
2014 — 2016 Promoted to Lab Manager
Project Coordinator & Laboratory Manager
Intimate Partner Violence Research Laboratory · University of New Hampshire
Coordinated a federally funded evaluation of a bystander-focused prevention program across New England high schools.
- Scheduled 500+ program sessions across 26 schools with approximately 25 facilitators.
- Organized data collection that produced 10,000+ paper surveys from nearly 4,000 participants.
- Supervised up to 30 research assistants and implemented a lab management system.
Research Background
Grounded in academic research and human-centered work.
Kelly’s foundation in psychology, field research, and peer-reviewed publication informs her practical, detail-oriented approach to research operations.
Education
University of New Hampshire
B.A. in Psychology, Minor in Spanish · Summa Cum Laude
Beyond the office
Travel
World traveler with self-directed travel to more than 30 countries across six continents. Recently attended the 2026 Winter Olympics in Milan and Cortina, Italy.
Therapeutic Riding Program Assistant
Volunteering since 2015 with the UNH Therapeutic Riding Program, which uses the Department’s horses, barn, and indoor arena on the Durham campus while giving students real-world experiential learning opportunities in the equine industry.
Special Olympics Assistant
Volunteering since 2016 in support of inclusive athletic programming — a long-standing commitment that connects naturally with Kelly’s interest in Olympic sport and her recent trip to the 2026 Winter Olympics.
Publications
Peer-reviewed research
Selected publications and contributing research projects from Kelly’s academic research background.
2018
Edwards, K. M., Haynes, E., Palmer, K. M., & Murphy, S. B. Sense of community among female residents of a trauma-informed sober living home. Journal of Substance Use and Misuse, 53(6), 1051–1055.
2018
Edwards, K. M., Palmer, K. M., Lindemann, K. G., & Gidycz, C. A. Is the end really the end? Prevalence and correlates of college women's intentions to return to an abusive relationship. Violence Against Women, 24, 207–222.
2016
Edwards, K. M., Murphy, S. B., Palmer, K. M., Haynes, E., Chapo, S., Ekdahl, B., & Buel, S. Survivors at the intersection of violence, addiction, and recovery: A mixed methodological study of women residing in a transitional living program. Durham, NH: University of New Hampshire.
Contact
Research succeeds when operations are clear.
For UX research operations, participant recruitment, moderated study logistics, or project management conversations, connect with Kelly on LinkedIn or by email.